Uploaded image for project: 'Openfire'
  1. Openfire
  2. OF-683

Fastpath plugin is not sending a Workgroup form to an agent using Spark

    XMLWordPrintable

    Details

      Description

      When a user starts a chat with a Fastpath workgroup JID and fills an automated form (support request), an agent assigned to that group and logged into Spark's Fastpath plugin should get a popup with Accept, Forward buttons and a progress bar until the automatic request forwarding to a next available agent. Currently Saprk shows blank popup and this happens with old Spark version, so the issue must be in Openfire or Openfire's Fasthpath plugin side.

      Openfire logs such error upon getting filled form:
      [org.jivesoftware.openfire.component.InternalComponentManager$2.error(InternalCo mponentManager.java:338)
      ]
      com.thoughtworks.xstream.converters.ConversionException: Cannot construct org.xmpp.forms.DataForm as it does not have a no-args constructor
      ---- Debugging information ----
      message : Cannot construct org.xmpp.forms.DataForm as it does not have a no-args constructor
      line number : 1
      path : /org.xmpp.forms.DataForm
      cause-message : Cannot construct org.xmpp.forms.DataForm as it does not have a no-args constructor
      class : org.xmpp.forms.DataForm
      cause-exception : com.thoughtworks.xstream.converters.reflection.ObjectAccessException
      required-type : org.xmpp.forms.DataForm
      -------------------------------
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:63 )
      at com.thoughtworks.xstream.core.AbstractReferenceUnmarshaller.convert(AbstractRef erenceUnmarshaller.java:45)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:46)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.start(TreeUnmarshaller.java:117)
      at com.thoughtworks.xstream.core.ReferenceByXPathMarshallingStrategy.unmarshal(Ref erenceByXPathMarshallingStrategy.java:29)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:826)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:813)
      at com.thoughtworks.xstream.XStream.fromXML(XStream.java:761)
      at com.thoughtworks.xstream.XStream.fromXML(XStream.java:753)
      at org.jivesoftware.openfire.fastpath.dataforms.FormManager.getDataForm(FormManage r.java:189)
      at org.jivesoftware.openfire.fastpath.dataforms.WorkgroupFormProvider.executeGet(W orkgroupFormProvider.java:41)
      at org.jivesoftware.xmpp.workgroup.WorkgroupIQHandler.handleIQGet(WorkgroupIQHandl er.java:511)
      at org.jivesoftware.xmpp.workgroup.WorkgroupIQHandler.process(WorkgroupIQHandler.j ava:82)
      at org.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:424)
      at org.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:447)
      at org.jivesoftware.xmpp.workgroup.WorkgroupManager.processPacket(WorkgroupManager .java:652)
      at org.jivesoftware.openfire.component.InternalComponentManager$RoutableComponents .process(InternalComponentManager.java:593)
      at org.jivesoftware.openfire.spi.RoutingTableImpl.routePacket(RoutingTableImpl.jav a:258)
      at org.jivesoftware.openfire.IQRouter.handle(IQRouter.java:301)
      at org.jivesoftware.openfire.IQRouter.route(IQRouter.java:101)
      at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:68)
      at org.jivesoftware.openfire.net.StanzaHandler.processIQ(StanzaHandler.java:311)
      at org.jivesoftware.openfire.net.ClientStanzaHandler.processIQ(ClientStanzaHandler .java:79)
      at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:276)
      at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:175)
      at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandl er.java:133)
      at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived (AbstractIoFilterChain.java:570)
      at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(Ab stractIoFilterChain.java:299)
      at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilt erChain.java:53)
      at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceive d(AbstractIoFilterChain.java:648)
      at org.apache.mina.common.IoFilterAdapter.messageReceived(IoFilterAdapter.java:80)
      at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(Ab stractIoFilterChain.java:299)
      at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilt erChain.java:53)
      at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceive d(AbstractIoFilterChain.java:648)
      at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimplePr otocolDecoderOutput.java:58)
      at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecF ilter.java:185)
      at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(Ab stractIoFilterChain.java:299)
      at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilt erChain.java:53)
      at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceive d(AbstractIoFilterChain.java:648)
      at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java :239)
      at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(Execut orFilter.java:283)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
      at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)
      at java.lang.Thread.run(Unknown Source)
      Caused by: com.thoughtworks.xstream.converters.reflection.ObjectAccessException: Cannot construct org.xmpp.forms.DataForm as it does not have a no-args constructor
      at com.thoughtworks.xstream.converters.reflection.PureJavaReflectionProvider.newIn stance(PureJavaReflectionProvider.java:51)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.inst antiateNewInstance(AbstractReflectionConverter.java:223)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unma rshal(AbstractReflectionConverter.java:117)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:56 )
      ... 44 more

      Spark is loggin this error:
      org.jivesoftware.spark.util.log.Log error
      SEVERE: Unable to retrieve Workgroup form.
      item-not-found(404)
      at org.jivesoftware.smackx.workgroup.user.Workgroup.getWorkgroupForm(Workgroup.jav a:850)
      at org.jivesoftware.fastpath.workspace.panes.ChatQueue.offerRecieved(ChatQueue.jav a:107)
      at org.jivesoftware.fastpath.workspace.Workpane$ChatOfferListener.handleOffer(Work pane.java:567)
      at org.jivesoftware.fastpath.workspace.Workpane$ChatOfferListener.access$600(Workp ane.java:547)
      at org.jivesoftware.fastpath.workspace.Workpane$ChatOfferListener$1.run(Workpane.j ava:554)
      at java.awt.event.InvocationEvent.dispatch(Unknown Source)
      at java.awt.EventQueue.dispatchEvent(Unknown Source)
      at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.run(Unknown Source)

        Attachments

          Issue Links

            Activity

              People

              • Assignee:
                Unassigned
                Reporter:
                wroot wroot
              • Votes:
                3 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: