Openfire Enterprise

Fastpath agent that is also Group Chat Admin accepts fastpath request but client is booted

Details

  • Type: Bug Bug
  • Status: Open Open
  • Priority: Major Major
  • Resolution: Unresolved
  • Affects Version/s: 3.4.0
  • Fix Version/s: None
  • Component/s: Fastpath
  • Labels:
    None
  • Acceptance Test - Add?:
    Yes
  • Acceptance Test - Entry:
    Hide
    1. Setup a user as a Group Chat Administrator through the admin console
    2. Setup a Fasthpath workgroup with the user from first step being a member of that group
    3. Login with the user using Spark
    4. Start a fastpath conversation for the workgroup
    5. Accept the request using the user/agent from the above steps.
    6. Verify that the client is able to successfully enter the conversation with the agent.
    Show
    1. Setup a user as a Group Chat Administrator through the admin console
    2. Setup a Fasthpath workgroup with the user from first step being a member of that group
    3. Login with the user using Spark
    4. Start a fastpath conversation for the workgroup
    5. Accept the request using the user/agent from the above steps.
    6. Verify that the client is able to successfully enter the conversation with the agent.

Description

If a user is a Group Chat Administrator and also setup as an agent in a Fastpath workgroup, when that user tries to accept a Fastpath request, the client is given an error message that says "We are unable to connect you to an agent. Please try back later." and is booted from the conversation. The agent can accept the request and is brought into the conversation room but the client is shown as immediately leaving the room.

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Dates

  • Created:
    Updated:
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